“The place was infested with woodlice.”
I have sent many pictures and videos to Sykes but they have been so unprofessional with dealing with my complaint. I have been on the phone for over 9 hours in total over 14 days and have sent over 30 emails. They still haven’t sorted my refund or anything. I was meant to stay at this cottage for 3 days but didn’t even stay for 24 hours, that’s how bad it was. When I asked for a refund I was rejected it. Sykes have been so unprofessional and still haven’t called me back or emailed me for the past 7 days when infact they said they will contact me again. The most unprofessional service I’ve ever received. 3 weeks later and I am still trying to get my money back. I am going to carry on fighting this until I get my money back and I am going to take this further.
Thank you for your feedback. You initially said there was cockroaches at the property which was completely false and then didn't give the owner an opportunity to rectify your concerns. You then left without telling her. She discovered a couple of woodlouse in the cottage which is not unusual in a rural property.
All feedback prior to and since your stay has been
excellent.
We are sorry there has been communication issues.
Owner relations
