“The property was a very pretty cottage.”
However, the arrival time of 6 pm was too late in the middle of winter. Don't normally take one but I had a torch in my handbag which without that I could not possibly have seen the key safe as not only was the property in darkness there are no street lights. Three very precarious steps to get up to the property with no handrail is dangerous and on finally entering the light in the small hall was not working. The central heating was very iffy with it coming on and off all the time so the cottage was cold which resulted in me having to light a log fire just to keep the sitting room warm and the other rooms just warm. Very expensive way of heating all day for us. On the plus side the garden was great for the dog as fully enclosed. Would not stay again though.
Thank you for your feedback with regards to your stay at Shepherds Hay. It's lovely to hear you enjoyed the cottage and thank you for your feedback. We have spoken to the Owner with regards to your concerns. The Cottage does have 3 steps leading to the cottage, but they are not precarious, they are just normal steps, maybe it was more the fact the area doesn't have street lights and if your used to them. Lots of little villages don't have street lights, but on the plus side you can see some amazing stars on clear nights. With regards to the light, we will get maintenance to check this and if the bulb is out, we will of course get this replaced. We will add details for guests and suggest they bring a torch with them, although most people tend to have lights on phone these days to. We will also get the Housekeeping Team to look at the instructions to see if we can simplify them for future guests. We hope you had a wonderful time and made the most of the area. Kind regards Manor Cottages.
Property Owner
