“The cottage has suffered from a prolonged lack of care and maintenance and is not as shown in your website.”
To start with the fridge freezer was too small to cater for a family of five. Insufficient space for freezer food and a very dated fridge freezer indeed. The cooker, well what can i say, very outdated indeed and stopped working after one use. Then two days later it suddenly started working. The first-floor bathroom was again dated, the sink was blocked during the entire holiday and the toilet could not be flushed by us all and you have to repeatedly pull the dated chain system of the toilet for it to then work. The bathroom facilities need updating. Soaps were left where it was used by previous holidayers or guest which i found absolutely disgusting. The bedrooms were dusty and cobwebs every corner of the bedrooms seems to me that it has not had a deep clean since for ages. My children all suffer from dust allergies and they all became unwell and we were all sneezing every day with red itchy eyes. The house had sudden power cuts on many occasions which scared us all, especially during the nights. The lamp shades keep falling down and my son try to grab it and burned his little finger created a blister. The upstairs toilet mirror had no lights. There was no guidance on the bins. However, the gardens were beautiful and well maintained and we all loved it, but we heard a lot of gun shots and people walking in the woods adjacent to the garden that made us feel concerned about our children's safety. I think the woods are used for hunting, but we were not told. Also, we were not told that the woods belong to next door neighbour, and we were approached by her very aggressively and in a very judgemental way. We had explained our position so politely and apologised to her, but she was still aggressive. That evening we were called by the owner at around 8.30- 9.00pm regarding this matter which i found quiet insulting and quite rude to be exact as it ruined our pleasant evening. We felt so uneasy that we lost the mood of our holiday and we cut it short and left three days early. We also had problems parking our car off street and parking the car in the space provided was tremendously difficult and i had scratched my car from the fence post when going into the parking space. the fence closing off the parking space was ridiculously awkward and annoying needs major improvements. This property did not meet my standards and I suggest you inspect the property immediately as I am sure it would not meet yours. This is the first time I have used Sykes Cottages and unfortunately it may be the last.
Thank you for taking the time to provide us with feedback on your stay at Gun Hill Cottage. We can only apologise for the issues that you have experienced during your time away, and for the impact that this has had. Please know that the owner is on hand if you need any assistance during your stay and would have come to the property to help.
The issues have been investigated and we can confirm that the cooker is working, the house has been fully cleaned, the toilet flush needs a firm action (a note has been added in the property), new lampshades will be sourced. To confirm, the third of an acre garden is within the fenced area; a note has been added not to cross the fence. It is noted on the description that the entrance to parking space is a little tight. We do our best to accurately represent our properties through photographs and descriptions. We would recommend carefully checking these prior to booking to ensure that the property meets your requirements. We hope you enjoyed the peacefulness of the beautiful area.
Best wishes, Manor Cottages.
Property Owner
