“If you want to have a relaxing break please do not book this property and not via Sykes cottages.”
We booked a 3 night stay and ended up staying only the 1 night.
The mattress and bed we slept on were absolutely appalling. Might as well have slept on the floor. The mattress about 2 inches deep sunk and you could feel each slat underneath. Neither myself or my partner got any sleep and we were absolutely exhausted the next day unable to go ahead with plans. We informed the host the next morning who advised they are not around to help and could try to get a mattress topper for our 3rd and final night. Mattress topper would not have made a difference especially after people have been unable to get any sleep for 2 nights. We politely advised that we are leaving the property after that initial first night, left it clean condition and had to book a comfortable bed in a hotel nearby.
The last thing anyone wants is to go away for 3 nights rest and have to pack up and leave again after 1 night in search for a good night sleep. Our old dog who came along also didn't appreciate being moved about...
When we asked the owner for a refund for the 2 nights which we didn't use her property for, she didn't even respond. The next day we had a template email from Sykes cottages advising that our case is closed and there will be no refund offered. Closed?! You didn't even contact us to see what the issue us.
We then had to get in touch with them whilst still on our holiday to explain our side of the story which we would have thought they would ask for in the first place. Absolutely pointless. The lady on the phone was lovely and admitted that the property owner did not offer them the full story. According to the owner she offered to help us and we refused. NO! She offered to help only for the 3 and final night for which we were not prepared to stay.
Sykes cottages obviously take the owners side without even checking with the guests and listening to their comments/complaints. Again the next day a template email arrived from Sykes cottages saying the owner offers no compensation.
Who needs all this stress when they try to go away for 3 nights and relax?!
Luckily we paid by credit card and have raised a chargeback case.
Advice to the owner: IF YOU ARE LETTING YOUR BARN, BE PROUD OF YOUR PROPERTY,BUY A DECENT MATTRESS SO YOUR GUESTS CAN REST AND TREAT YOUR GUESTS WITH THE RESPECT THEY DESERVE.
Advice to Sykes cottages: MAKE SURE YOU HEAR BOTH SIDES OF THE COMPLAINT BEFORE MAKING A DECISION AND SHOW THAT YOU CARE ABOUT THE CUSTOMER WHO IS BOOKING THE PROPERTY NOT JUST SIDE WITH YOUR HOST.
- Aleksandra, August 2023
Thank you for taking time to leave feedback and we are sorry to hear that the mattress was not of comfort to you. As mattresses are down to personal preference it is hard to suit everyone's needs but the owner offered to purchase a mattress topper for your stay to help rectify this. Best wishes, Manor Cottages
Property Owner
