“My wife and I booked the week long holiday through in April.”
At the time, and due to the ongoing pandemic, we took the company advice and booked travel insurance through them. On the due date of arrival at the cottage, Friday 10 September, my wife and I both did lateral flow tests, which were negative, and arrived at the cottage Friday evening. On Saturday morning my wife felt poorly and did a lateral flow test which was positive, followed by a positive PCR test. We contacted the cottage provider, as a courtesy to inform them of the test result and that we were returning home. Monday morning I spoke with them and was told that their recommended insurance did not cover for a refund in such circumstances and that a COVID refund was only given if you tested positive14 days prior to commencement of your holiday and did not cover curtailment. My personal opinion is that in such times integrity should be a given. We will never use Manor Cottages again and will steer our family and friends away from Using them.
Thank you for your feedback and apologies to hear your wife tested positive for COVID. Towergate Insurance is an independant Insurance Company not affiliated with Manor Cottages. Due to COVID many Insurance companies have changed their policies and we always recommend you check your policy thoroughly. Property Owner