“This cottage has so much to offer but we left feeling disappointed and having spent up to a day of our holiday dealing with unnecessary problems.”
There are two key errors in the listing. Firstly, the checkout time is advertised as being 10am when it is actually a rigid 9am. This would not be a problem for most but we have a disabled son who struggles in the morning so we had to leave the night before. We had this issue hanging over us for most of the week - we raised the issue on the Monday but didn't get a definitive response until the Thursday (and then had to start packing to leave that night). Secondly, there is no washer-dryer (not a problem for us but would be for others).
We had to wait in twice for the lovely maintenance man. There were no instructions for the heating and despite our best efforts with Google, we could not get it working on a cold October day. This was easily avoidable. We then had problems with the bathroom door sticking and nearly got locked in so had to call for help again. The toilet roll holder was also falling off and clattering in the night so that required fixing.
There was a lack of instructions in the property so we spent quite a while trying to figure out the TV and took a while to master the hob. The instructions for putting the bin out were incorrect so we moved it from the back of the house to the front when it wasn't needed - not a problem for us but might have been for more elderly guests. Again all avoidable things.
Much of the cottage is so beautifully furnished and designed but why have a broken clock in the kitchen (we tried changing the batteries), a missing lamp in one of the bedrooms, a door on the bathroom cabinet that needed tightening up as it was starting to drop and mould on a corner of the bath?
As stated above, we spent a lot of time trying to resolve problems. It isn't the way you want to spend your holiday. We have never left a negative review before. There is so much about this cottage that is great -and had circumstances been different, we would have been looking to rebook - but we left feeling let down by a plethora of completely unnecessary issues which detracted from our holiday.
(PS - and not part of the review - we did not know how to rate our Sykes experience as we dealt with Manor Cottages)
Many thanks for taking your time to feedback on Maple Cottage. Your communication clearly states that it is a 9am check out due to housekeeping availability.
Apologies for the mistake in the listing of the washer/dryer - this has now been rectified.
All instructions are in the kitchen drawer to the right of the sink and their location is stated in the welcome folder.
We are glad that our lovely maintenance man managed to fix all the issues within hours of the phone calls being received. Manor Cottages