“We very much enjoyed our stay in this well appointed and tastefully decorated cottage with all the comforts of home and a very well equipped kitchen.”
It is very well located for easy access to all the attractions in Bourton on the Water and the surrounding Costswolds.
There are, however, a couple of things we would like to point out which were not as described in the welcome pack.
1. There was no dustpan and brush or broom.
2. The wi fi code on the laminated signs is incorrect. The correct code can only be found on a small sticker in the front of the welcome pack.
3. Lastly and probably the most irritating and worrying thing we would like to draw attention to is the dog faeces found on the garden path, which we felt obliged to remove (photographic evidence of which can be provided).
Whilst there is a reminder in the cottage for dog owners to be vigilant, we feel a thorough check of the garden should be made by cleaning staff after each let.
Many thanks for your feedback and your great scores, it is very much appreciated. We are so pleased that you found the house so comfortable, well equipped and that you found the location so easy. Its great to hear of people enjoying the cottage so much and enjoying their holidays. Thanks for the feedback points. The points have been discussed with Manor cottages who fully manage the property and whole process. On the inventory there was previously a dustpan and brush and a broom so maybe they have been stored incorrectly on change over with other cleaning products or have been removed, its being checked and new ones will be on the way as needed. The wifi codes will be sorted, it has high speed internet and we think the code was changed but not updated everywhere. The garden has been discussed with the housekeepers from manor cottages and they offer their apologies, the garden is checked but obviously this was missed. They confirmed they have updated processes accordingly. Thanks again and we are so pleased that you enjoyed your holiday and the Cotswolds. Property Owner