“Nice property in a nice location and had what we needed.”
Disappointing upon arrival to find dead flies on the bedroom floor when paying as much as we did and especially when the time was moved from 4pm to 5pm after already purchasing the stay, for what we were told was an extra hour of cleaning!!!! Check out at 10am was also a little early, again for the cost, doesn’t give you a great amount of time for a 2 night stay.
Signage all over the walls inside the apartment in almost every room is overkill and not very ‘welcoming’, not sure why it couldn’t be kept to the information folder?!
Cotswolds itself was lovely and made the stay a good one.
Dear Mr Chamberlain and family,
First, as the owner’s please accept our sincere apologies.
Though we no longer breed animals on Fluffs Farm, neighbouring farmland is still in use for breeding cows, sheep & horses, livestock and manure equates to the prevalence of flies.
Thank you for bringing attention to this issue.
The management company send their apologies too, they oversee a large number of self catering holiday lets, consequently exact times of their employees’ attendance to each property can not be accurately predicted.
We are aware that guests who made holiday bookings before and during the advent of Coronavirus, then transferred to future dates will have received information confirming a different arrival time,
departure times have remained the same as before.
We understand that your young family consisted of just
2 adults,1 child and 1 infant.
The pricing structuring for Beautiful Cotswold View is calculated on the maximum accommodation available.
As a three bedroomed apartment it is available for up to
6 adult guests plus a baby.
Please accept our apologies that your family were not able to benefit from the maximum accommodation available.
With reference to signs, by their nature signs can be viewed subjectively.
They are displayed to help reduce confusion arising from guests who for whatever reason choose not to check through the information and equipment folders, of course, there is also now a requirement to display signs with reference to Coronavirus.
Thank you Mr Chamberlain, for choosing to visit Beautiful Cotswold View, we are heartened that you still found your visit to the Cotswolds a good one.
Kindest regards,
Roy & Sue. Property Owner