“Incredibly dirty facilities and even kitchen equipment including plates, cutlery etc.”
Photographs of cobwebs, dead bugs every where, dried food on plates, cutlery, glasses and mugs. We had to wash them over before using them. The kitchen was not stocked sufficiently for a standard kitchen. The bathrooms were incredibly dirty as well.
The twin bedroom is only accessible by walking through the second double bedroom.
Towels were incredibly thin to the point you could see through them.
Paint peeling off everywhere on the table outside.
Dear Alexandra,
I am sorry that you were disappointed with your stay. We really tried very
hard to accommodate all your requests from the start, from making a double
bed out of singles, shower gels, shampoos and conditioner in the bathrooms,
early arrival, putting all your food away in the fridge, providing walking
routes and maps. I am also sorry that you felt the kitchen was not well
equipped, but as soon as you let us know you wanted candles and tin foil we
provided them at your request.
In terms of cobwebs and insects, whilst we do our best to ensure the
cottage is clear as possible from them, due to the age of the property and
the season insects are not totally avoidable and cobwebs do appear very
quickly.
I accept that the dishes must have been put away by the previous guests
after a faulty dishwasher rinse where the dishes still had a residue. I am
very sorry for that and can understand it would have been distressing to
find, and I will make extra sure to check plates etc before arrival.
When you describe the kitchen and bathrooms as 'really dirty' it would be
helpful to know what is referred to. I do my best to ensure bathrooms and
kitchen are clean, so if you have photographs it would be helpful so I can
remedy the situation to avoid it happening again as I am not sure what you
are referring to.
Unfortunately some of the paint is peeling from the garden table, it has
been repainted this season, but the unduly frequent rain has meant it has
not weathered well. The entire set will be replaced.
In terms of the cottage layout, it is described on the website as having a
bedroom leading on to the singles bedroom. This is a feature of the cottage
we obviously have no control over and is reflected in the price of the
cottage.
Best wishes,
*Fuchsia Hyde Owner*
Owner relations
