If your booking is for a property in Wales, and starts from 27th March 2021 -  11th April 2021

We have emailed all customers with bookings for properties in Wales with a start date from the 27th March 2021 up to and including 11th April 2021 who we believe may be affected by Covid-19 legislation and restrictions in Wales.  From 27th March 2021, single household only travel is permitted within Wales. 

If you are unable to travel you may either rearrange to new dates, with no amendment fee; or receive a full cash refund* if preferred.

Where your booking is affected, please log into your online account and select 'cancel bookings' as soon as possible to make your choice.

We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.

If your booking is for a property in Wales, and starts from 12th April 2021 -  9th May 2021

We have emailed all customers with bookings for properties in Wales with a start date from the 12th April 2021 up to and including 9th May 2021 who we believe may be affected by Covid-19 legislation and restrictions in Wales.  From 27th March 2021, single household only travel is permitted to and from Wales. We are currently supporting customers departing up to and including 9th May 2021.

If you are unable to travel you may either rearrange to new dates, with no amendment fee; or receive a full cash refund* if preferred.

Where your booking is affected, please log into your online account and select 'cancel bookings' as soon as possible to make your choice.

We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.


If your booking is due to start on or after 10th May 2021 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Government guidance.    

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 1st April 2021