COVID-19 information hub
Travelling to or from England
If your booking is for a property in England, and starts from 17th May 2021 - 19th July 2021
We have now emailed all customers with bookings for properties in England with a start date from the 17th May 2021 up to and including 19th July 2021 who we believe may be affected by Covid-19 legislation and restrictions in England. Under “Step 3”, it is expected that holiday travel is permitted for 6 people or two households only during this period (with a Linked Household being counted as one household).
If you are unable to travel you may either request to change your holiday to new dates, with no amendment fee; or receive a full cash refund* if preferred.
Where your booking is affected, please log into your online account and select 'cancel bookings' as soon as possible to make your choice.
We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.
If your booking is due to start on or after 20th July 2021 and you believe your booking will be affected please bear with us, these FAQ’s will be continuously updated as we review our date bands in line with Government guidance.
*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.
Last updated: 14th June 2021
Are you on the phone to our call centre? Your Customer ID is: osbf91oo