“We booked this holiday as the cottage had a swimming pool as advertised by Sykes.”
The owner was a really nice guy who informed us on arrival we could not use the pool as it was covered and had not been cleaned. The track to the hideout is very precarious and not easy to locate. The views are fantastic, but then we spoke to another couple who were staying just above us and they informed us that they were there for 7 days, whereas we were there for 6, we paid more than they did. We contacted Sykes when we got back, we spoke to a lady who was quite rude and informed us that the pool is only open in the summer, Is May Spring??? Midsomer's day is the 21st of June is it not. When we came off the phone, we checked the reviews and taken a year earlier in May was a nice open pool and a lady stood there next to it. We have been with Sykes for quite a few years but will no be going back to them again. All they want is your money and this holiday booked was falsely represented by Sykes not by the owner.
Sorry you didn’t enjoy your holiday. The pool is opened up when the weather is warm enough, June July August are guaranteed in exceptional years May and September are possible too, it is clearly stated that it is only summer months as it is an outdoor pool , May is spring in Britain.
The property is accessed by a small tarmac road, which is perfectly usable, it can be hard to find but we do provide every customer with a map before they travel and it is pinned on google maps, it is a little off the beaten track but the views are worth it!
Property Owner
