“I really wanted to leave this property a glowing review but unfortunately half of our stay was completely ruined by noise disturbance and an old bed breaking.”
The owners kindly offered us a partial refund to compensate us for the issues, but this was just words as they broke our good faith the moment we had left. The matter was considered settled but the owners have tried weaselling out their offer ever since we’d checked out. The owners also tried to place blame at our feet for a blatant ware and tear fault with an old bed that they openly admitted needed replacing when coming to fix the bed, they were very apologetic about it and even brought us round a bottle of wine to say sorry. Times must be hard to not want to make good on the issues raised especially when the owner offered compensation. It leaves a bitter taste! Had this been honoured my review would be very different as we thought the owners were very responsive and helpful during our stay. We even left a thank you gift to show our good faith and thanks despite everything. The welcome basket they left was a lovely touch and we loved the first half of our stay, as the cottage is charming. Unfortunately it’s situated right next to a main water reservoir that covers the local area and during hot weather spells the water company rock up with water tankers in the early hours to refill, no prior warning or anything! We booked our stay for restbite and even extended our initial booking based on the first few days being so lovely. Sadly, literally the evening of the day we extended we had issues and I bitterly regret now doing this, as the owners have come across two faced in how they’ve handled the matters post checkout. I reached out to the owners to discuss and have given them ample time to think about their tact before posting this review but unfortunately this is where we are. The matter now sits with Sykes Cottages for resolution.
Thank you for your feedback. We're genuinely sorry that your experience did not meet expectations, particularly after what began as a very positive stay. We’re pleased to hear you enjoyed the cottage, the welcome basket, and the initial part of your visit.
We’d like to clarify that the issue with the bed was addressed promptly during your stay. We responded quickly, repaired the fault, and offered a sincere apology along with a gesture of goodwill. At the time, this was accepted in good faith, and no further concerns were raised until after departure.
We understand that post-stay expectations can sometimes differ, but we must respectfully disagree with the suggestion that we have acted dishonestly. We have been responsive throughout and have made every effort to resolve matters fairly. We did offer a partial refund due to the noise disturbance (outside of our control), however, once the damage to the bed and the kitchen worktop were brought to light, we were severely out of pocket, so decided rather than charge you, to just call it quits, in an effort to acknowledge the challenges you had during the stay. We are sorry you feel this way and have decided to write such negative things about us, when our proposed resolution was a fair and balanced one.
We appreciate all feedback and take it seriously, but we also believe it’s important to present a fair and accurate account of events. Thank you again for your comments, and we wish you well in your future travels.
Property Owner
