“Lots of weeds on driveway made it look tatty.”
Gate clearly not been used for months so couldn't see name of property and garden not dog safe. Broken glass solar lights left lying on steps outside - really dangerous. No milk provided and no bin bags. Used sponges for cleaning dishes left and used earbuds found in main bedroom. No mirror in main bedroom (with bath). Lights behind bathroom mirrors in bedroom no 2 and cloakroom didn't work, hinge for opening window in bedroom no 2 was broken
Gate clearly not been used for months so couldn't see name of property and garden not dog safe. Broken glass solar lights left lying on steps outside - really dangerous. No milk provided and no bin bags. Used sponges for cleaning dishes left and used earbuds found in main bedroom. No mirror in main bedroom (with bath). Lights behind bathroom mirrors in bedroom no 2 and cloakroom didn't work, hinge for opening window in bedroom no 2 was broken
Thank you for taking the time to provide your feedback.
We would like to clarify a few of the points raised. The electric gate is used regularly, as the property is occupied on a weekly basis throughout the season. The property is located in the countryside, and we do not advertise it as being fully enclosed or “dog safe.” We are fortunate to have local wildlife visiting the garden, and extensive fencing could negatively impact this. We therefore ask guests to supervise their pets responsibly while enjoying the outdoor space.
Thank you for bringing the mirror lighting issue to our attention. We will investigate and resolve this promptly. However, we would note that there are additional lighting sources in each bathroom, and mirrors are provided in all bedrooms and bathrooms throughout the property.
We were disappointed to read some of these comments, particularly as no concerns were raised during your stay. Had we been made aware of any issues at the time, we would have done our best to address them immediately.
We always strive to provide an enjoyable and comfortable stay for our guests and appreciate feedback that helps us improve our service.
Kind regards,
Chloe & Jamie
Property Owner