“Such a pity the cottage was perfect for us 2 couples with 2 en-suite bedrooms and spacious open plan living area.”
Also plenty of outdoor space and parking. It was very quiet which we like. It was however spoilt by very poor housekeeping and maintenance. We tried to engage Martin who was our contact for the cottage by sending him a message with our complaints but apart from leaving us a dozen eggs which we enjoyed he did little else. There is just no excuse for dirty shower tiles and shower drains and toilets.
Also plenty of outdoor space and parking. It was very quiet which we like. It was however spoilt by very poor housekeeping and maintenance. We tried to engage Martin who was our contact for the cottage by sending him a message with our complaints but apart from leaving us a dozen eggs which we enjoyed he did little else. There is just no excuse for dirty shower tiles and shower drains and toilets.
Hello Elizebeth. Thank you for your review. I have just re read your message you sent me, and you mentioned rinse aid was needed for the dishwasher and an extra drawing pin required for the fly net that covers the patio doors. Both of which I dealt with that very same morning as well as leaving a dozen eggs with my compliments. Therefore, I cannot relate to your comment that besides leaving eggs I did "little else”. You did not, as you say you did, bring to my attention any issues with cleanliness. Had you of done so then as per your other requests, I would have dealt with accordingly and promptly as I quite agree, dirty toilets and showers are inexcusable. We are in a hard water area of grid with the use of septic tanks, therefore, the use of bleach down the toilets is not appropriate. By not using bleach and using more environmentally friendly products that are suitable for septic tanks can lead to discolouration and water marks in areas such as the base of the toilets or watermarks on shower tiles, this does not mean however that they are dirty as I trust that my cleaning staff have followed their usual procedures. That said, I shall pass your comments onto the team. Woodman’s cottage has had another successful and busy year and after 10 years it will be going off line in April 2026 to be refurbished.
Property Owner