“This was the first cottage we have booked, that didn't provide a welcome pack (not compulsory we know) but even a pint of milk would have been appreciated.”
                        
                        
                            Also no welcome guide, just equipment user guides in a drawer. No fire utensils provided or starter pack. Attempted to contact owner on arrival but no response to call or text.
Description of property inaccurate, there was no decking and the garden was not enclosed.
Shower was consistently stop / start.
General maintenance of the property was poor,  patio / back door very difficult to open/ close.
Door tieback loose in wall so could not use.
Very disappointed. Value for money poor.                        
                        
                        
                        
                                                                            
                                I cannot relate to your points of view, although I am grateful for you taking the time to interact. The garden is exactly as shown — lawn and gravel seating — so while “decking” crept into the description, what you see is what you get. The shower works perfectly provided it’s not on full blast while other taps are running, which is normal in many properties. Logs for the log burner are provided from October to March, not in the middle of an August heatwave — seeing smoke from the chimney while outside in shorts and T-shirt, sweating buckets, was quite a sight! After 10+ years of back-to-back bookings, we’re confident the cottage offers excellent value for a full week in peak summer, with a per-person nightly rate cheaper than a pub meal before running costs.                                
                                    Property Owner