“I strongly recommend you do not stay at this porperty or use this company.”
The house had not been cleaned prior to arrival. It was littered with dead insects on the floor, dead flies on the windowsills, numerous cobwebs and more dead bugs floating in a half-full bath. We raised this with the property managers who gave reasons for the above (eg they were unaware the cleaner had not been, the house has a known problem with woodlice) and offered a clean, however we had already had to spend the start of our holiday cleaning it up.
The house is as listed, however it is ...
The house had not been cleaned prior to arrival. It was littered with dead insects on the floor, dead flies on the windowsills, numerous cobwebs and more dead bugs floating in a half-full bath. We raised this with the property managers who gave reasons for the above (eg they were unaware the cleaner had not been, the house has a known problem with woodlice) and offered a clean, however we had already had to spend the start of our holiday cleaning it up.
The house is as listed, however it is showing heavy use and wear and tear and is not at the standard expected for a listing of this value. This was in addition dirty mud marks from previous guests.
On the third night the living room ceiling started to leak. We had to mop up and put vases/jugs down. It meant the living room was out of use for our young child. This was clearly not a new leak given the staining on the ceiling. We reported this to the property managers who explained they were aware of a leak and it should have been fixed.
We find it unacceptable that a property with a number of known issues was let out and it hows poor management and a total disregard for the guests.
Our complaints were met with reasons for this issue which did not resolve the matter. Additionally, as we did not have an account with Sykes there is no email address or message function to feedback.
We have stayed in the cotswolds multiple times with different companies and so can vouch for this property and company being well below the experience expected for this area.