“Disappointed.”
The shower in the upstairs bathroom is leaking onto the window sill in the kitchen below. The bottom oven is not working. The conservatory is very nice, but there is a pane of glass half in and half out of the frame on one of the windows. Only one radiator is working in the lounge. The issues we encounter had been noted in the maintance book by previous guests, months ago but don't appear to have been rectified. Don't understand how Sykes have not picked up these things on their inspection of ...
The shower in the upstairs bathroom is leaking onto the window sill in the kitchen below. The bottom oven is not working. The conservatory is very nice, but there is a pane of glass half in and half out of the frame on one of the windows. Only one radiator is working in the lounge. The issues we encounter had been noted in the maintance book by previous guests, months ago but don't appear to have been rectified. Don't understand how Sykes have not picked up these things on their inspection of the properties they advertise. Unless of course inspections are not carried out. In my opinion the property needs some work done on it to bring it up to the standard guests would expect.
Dear Mrs Larsen
Thank you for your feedback on Stonewheel Cottage which we have noted.
Firstly, we had the leak from the bathroom fixed as soon as you told us about the problem. There is nothing leaking from the bathroom now.
Secondly, there is nothing wrong with the oven at all! When you turn the bottom oven on, you must also turn the knob for how long you want it on for. It is there to make sure the guests don’t leave the oven on.
Apologies if one of the perspex panes in the conservatory was adrift - that was immediately rectified.
Regarding one of the radiators in the living room that wasn’t working, we had someone in to fix it but it still doesn’t seem to be working optimally so we have a plumber coming on Wednesday to sort that out.
It is a pity you didn’t raise these all of these concerns during your stay and we could have been able to sort things out sooner. We do try to make sure everything is in good working order at all times.
Kind regards
Joanne
Property Owner