“Bathroom is far too small - less than 1 sq.”
metre floor. Underfloor heating is good though. Considering the price paid for 4 nights (£762) would expect more room and more luxurious. This is a very basic, small and impractical bathroom, especially for 4 people. No room to dry oneself, had to have door open to do this (not a good view for other guests if they are in the bedroom).
Extractor fan? If it is one, then doesn’t work and is clogged with dust.
Nowhere to hang damp towels, hand towels could be hung on back of door but nowhere ...
metre floor. Underfloor heating is good though. Considering the price paid for 4 nights (£762) would expect more room and more luxurious. This is a very basic, small and impractical bathroom, especially for 4 people. No room to dry oneself, had to have door open to do this (not a good view for other guests if they are in the bedroom).
Extractor fan? If it is one, then doesn’t work and is clogged with dust.
Nowhere to hang damp towels, hand towels could be hung on back of door but nowhere for larger towels either in the bathroom or the bedrooms.
Cleanliness
We have concerns that the cleaner being employed is not cleaning thoroughly or adequately throughout the property.
• Kitchen
¬ cooker top filthy, grimy, greasy. Cooker hood is filthy, can write name in the oily dust on top.
¬ Some dirty cutlery in drawer
¬ Ironic cleaning pack left for us to use. Maybe the cleaner would benefit more from this!
• Living room
¬ TV filthy screen
¬ Dust and cobwebs everywhere, thick black cobweb hanging from mantelpiece
¬ Wood burning stove, thick layer of dust on top and ash underneath
¬ Sofa and chair covers grubby, stained in places (details of cottage contents stated sofas (plural) only one?
¬ Grey throw on back of sofa is grubby, worn and has holes in
¬ Logs provided but no paper or fire lighters so unable to light fire on first night (not able to get in to cottage before 4pm meaning nowhere to get those items needed)
¬ Without being able to light fire this meant the room was cold, and alternative heating provided was not adequate enough to keep warm. Fortunately, the weather was reasonable and therefore extra jumpers were sufficient.
• Other
¬ Garden furniture was filthy and therefore could not use even though weather was nice enough to sit out
In summary, the cottage needs a thorough clean and needs to be cleaned properly before each new booking. This is clearly not happening. For approx. £800 for 4 nights we would expect much higher standards throughout the property.
It is with regret that we have to raise these points as it is not something I am used to having to do. Previous stays in other cottages have always met my, not unreasonable, expectations. A partial refund should be provided.