“Cottage was very pretty and has been maintained well by the owners.”
Owners were very helpful in welcoming us to the house. Good location for exploring Cotwolds. Sadly on the first night although the bed was comfy we found the pillows far too soft so next day we had to go and purchase some. The biggest issue for my wife was being next to a church with a clock that chimes EVERY hour, which did disrupt her sleep. Really I do think this should be highlighted in the listing. We would not have booked this location. Unfortunately by thursday she was so tired we opted ...
Owners were very helpful in welcoming us to the house. Good location for exploring Cotwolds. Sadly on the first night although the bed was comfy we found the pillows far too soft so next day we had to go and purchase some. The biggest issue for my wife was being next to a church with a clock that chimes EVERY hour, which did disrupt her sleep. Really I do think this should be highlighted in the listing. We would not have booked this location. Unfortunately by thursday she was so tired we opted to leave a full day early. I can see many people have been happy with Bears Cottage, but it really didn't suit us.
Dear Adrian
Thank you for your kind words about Bear's Cottage and for taking the time to share your experience. We are pleased to hear that you found the cottage pretty and well-maintained, and that you felt welcomed upon arrival.
We are however, sorry to learn that the softness of the pillows and the sound of the church clock disrupted your stay and affected your comfort. We understand how important a good night’s sleep is, and we apologise for any inconvenience this caused. Had we been made aware during your visit, we would have done our best to assist or offer alternatives where possible. While many guests have enjoyed the unique character and peaceful setting of Bears Cottage, we understand that certain details may not suit everyone.
Thank you again for your valuable feedback.
Susan & Phil
Property Owner