“We arrived after a long , but trouble free journey and once in the location of the accommodation , proceeded to follow the detailed instructions sent by yourselves which we received with all holiday confirmation/ documentation.”
Unfortunately, it took us an extra 50 minutes to find the exact location. The instructions were detailed but wording extremely misleading ...i.e quotes the property is situated on a lane ? We therefore went down many lanes leading to either nowhere, farms or remote areas.
It is clearly not a ‘ lane’ but a proper road. We had been in the correct loacation so many times , and bypassed it.
If the instructions had stated that the property was simply located ADJACENT to Phipps feeds and OPPOSITE JB Auto Services, that would have been simply perfect and saved an awful lot of uneccessary mileage and frustration.
First impressions are very important and we were disappointed to see that the door and window frames were covered in dust and cobwebs ( these had clearly not been brushed over for some weeks ) and all light fittings and Venetian blinds were VERY, VERY dusty. ( I did take photos as evidence if required ) Such a shame , as this shows such poor attention to detail from the cleaners. Not what one would expect when paying a premium for the property.
It was extremely hot and stuffy in the property , even with windows and doors open , and although there was one very small fan provided in the bedroom, this was not ‘man’ enough . For extra comfort, especially at night , we purchased a large tower fan which was much needed. In the absence of air con, ceiling fans would have been an excellent addition and much appreciated !
The pillows were too soft for our comfort and no extras provided .
To conclude , the property is in a fantastic location , and very well placed as a base for visiting other areas of interest . It has been built to a high standard and was very well appointed and the hot tub a valuable addition.
Hopefully, our comments will be noted in an effort to make a few small improvements and adjustments for future guests.
Thank you for your feedback on your stay at The Bothy. We apologise that you found the property very difficult to find, and have taken your suggestions on-board and updated the driving directions. We have put checks in place to ensure the cleanliness is to the highest possible standard. We are looking into your other comments to ensure we provide the best possible environment for future guests.
Property Owner
