“At first sight the chapel looked lovely.”
Look at bit closer and it wasn’t so great. The cleanliness was the worst we have been to at a Sykes property. There were hairs around the taps, floor and shower in the bathroom. There was a sticker on the tap in the bath “not in use” so even though the property had a bath, you were not allowed to use it. You were not allowed to change the heating, again, another sticker saying “do not touch” my elderly mother was cold in the evening and had to sit with a blanket and duvet around her. The microwave was dirty inside, the saucepans were not clean from the previous people and the kitchen cupboard door under the sink wouldn’t close as it was hanging off. Did I contact the owners at the time? No as all the negative stickers around left is feeling we wouldn’t get a good response. We were only staying 3 nights so we made good of a bad experience. We did however give the owners 30 days to respond which they did….negatively hence the honest review. I sent all the photos to the owner. A few dog hairs I could accept, but the pubic hairs around the shower…… no.
Thank you for your comments. The advert was amended some months before you made your booking, to advise potential guests that the bath could only be used as a shower tray to ensure guests can make an informed decision as to whether the bathroom is suitable for their particular needs before proceeding with a booking online and of course guests can also ask our reservations staff to check an advert for specific property information on an advert if required. The owner does ask that guests contact him regarding any heating requirements rather than change setting themselves due to the unique bespoke heating system and this system is explained in the property information he personally sends out to guests pre arrival. Sykes have received evidence that the heating was set to 22 degrees in some parts of the property and 23 degrees in other parts to ensure that the temperature was ambient but we are very sorry if a guest was uncomfortable, the owner is always more than happy to receive contact from guests who need any extra help at all during their stay, as can be seen by other guest reviews. The owner does also provide his contact number in pre arrival information to guests and Sykes also provides his contact number in the key code information that is sent out to guests pre arrival but regrettably no telephone contact was made to the owner or Sykes by you after you had arrived. The kitchen door and plinth had been temporarily repaired prior to being restored to their original aesthetics, and the housekeepers do take pictures of the cleanliness of the property on changeovers for the owner which have been provided to us for viewing, but we thank you for the pictures you took during your stay and that you provided to us after your stay. The pan showed no debris but some wear and tear as expected at the end of a busy season but the owner will review whether it needs replacement and will also check the microwave. The owner will also of course review with housekeeping regarding your comment about hair, although no human hair of that particular type has been identified so far on the shower picture, a full review of any bathroom pictures will also be undertaken by the property housekeeping team as well as by the owner. Sykes acknowledge that you contacted us after your stay and regrettably there was then a delay in Sykes contacting the owner due to a technical error which was an isolated incident and now resolved and we apologise for that. Sykes has reached out to you separately regarding this unfortunate communication delay, but we did just want to clarify that the owner was not aware of any concern you had during your stay or indeed for some time after, as he would of course have assisted you immediately if you had called him during your stay. Regards, from Sykes Cottages
Property Owner