“For property owner only:
Bedroom blinds need to be blackout, as I woke with the sun blazing in directly above my face.”
Fridge shelves: 3 out of the 4 broken, had to use 2 metal straws to hold one up. This is clearly a long standing issue and needs to be sorted asap.
Clothes Moths - you have an infestation somewhere.
Sofa - the 2nd one is far too small and unsuitable for the property, very uncomfortable for any adults. Again an issue others have pointed out.
Heating - clock needs resetting- completely wrong time.
Water - scalding hot - ended up turning it off,
Cleaning could be better - cloakroom and floor ...
Fridge shelves: 3 out of the 4 broken, had to use 2 metal straws to hold one up. This is clearly a long standing issue and needs to be sorted asap.
Clothes Moths - you have an infestation somewhere.
Sofa - the 2nd one is far too small and unsuitable for the property, very uncomfortable for any adults. Again an issue others have pointed out.
Heating - clock needs resetting- completely wrong time.
Water - scalding hot - ended up turning it off,
Cleaning could be better - cloakroom and floor in dining area particularly.
For Public:
This was a really lovely property in a beautiful area, with great walks from the door and good local pub for food. The showers were excellent, beds comfortable, property was geared up for children with games and small sofa(not suitable /comfortable for adults). The kitchen was well stocked, but the fridge was quite small and 3 of 4 shelves in the fridge were broken - which others have previously noted and I’m therefore not sure why this has not been attended to.
We would definitely recommend, but take note if you are booking for a group of adults rather than family.
Thank you for taking the time to provide feedback following your stay.
We have asked our Housekeeping team to look into the following points. The position of the bed will be reviewed to help prevent direct sunlight coming over the bed when the blinds are open. We are also arranging replacement shelves for the fridge as soon as possible.
We are not currently aware of any clothes moth issues that have been reported by either previous guests or our Housekeeping team; however, we will of course investigate this further and thank you for bringing it to our attention.
Regarding the sofa, the Owner is currently looking into this. The Owner is also arranging for an engineer to attend the property to check the thermostat and review the boiler timings. In addition, our Housekeeping team will be carrying out a deep clean, which we do regularly across all of our properties.
We are delighted to hear that you otherwise enjoyed your stay. It is a lovely property in a great location for exploring the area. Kind regards, Manor Cottages
Property Owner