“The organisation and marketing by Sykes was brilliant.”
The cottage itself was ok but needed extra effort to be great. Cleanliness was very disappointing with furnishing and fixtures covered in dust and pet hairs and a graveyard of dead bugs behind the tv. Little things like the mantelpiece clock not working, door bell not working, lamp bulbs not working all add up to an average experience. The owners are clearly making a lot of money from this rental being booked out every day this month so better investment in their customer experience is expected ...
The cottage itself was ok but needed extra effort to be great. Cleanliness was very disappointing with furnishing and fixtures covered in dust and pet hairs and a graveyard of dead bugs behind the tv. Little things like the mantelpiece clock not working, door bell not working, lamp bulbs not working all add up to an average experience. The owners are clearly making a lot of money from this rental being booked out every day this month so better investment in their customer experience is expected (especially when these things have been mentioned on previously published feedbacks). Otherwise enjoyed the stay - location and outdoor areas were fab and would go back if reassured that this feedback was actioned.
- Mr Corrigan, October 2020
Thank you for the feedback, this has been passed on to the housekeeper and she has sincerely apologised. Many thanks Owner relations