“The property has a great location and appears to have great amenities.”
However there were issues with the cleanliness and general maintenance of the property.
I got the feeling the property was cleaned after the last guests and not inspected prior to my use.
The fridge held 2 tubs of discarded ice cream and bags of ice cubes. I would have expected these to have been removed and the freezer cleaned prior to my use.
There were dead insects and cobwebs around the inside of the property. Whilst I do understand that the timing of our stay meant there were many many many flying insects, inspection of the property would have eliminated this issue.
The outside furniture was dirty and needed to be cleaned. We were on vacation so didn’t feel we wanted to do this so we basically did not use it. There were multiple areas where items were stored such as in the closets ( a very old tv is one and a paint can another)and possibly discarded or broken kitchen items stored in the kitchen cabinets.
There was a hole in the carpet 3-4 inches long on the stairs which presented a trip hazard.
The closet door in the master suite was very difficult to open and there was a sign on another closet door stating it was broken and the owner was aware. Surely this should have been dealt with before we arrived?
The whole unit which was beautifully appointed had an uncared for and not particularly clean feel.
This was very evident on the outside decking which needed to have several areas made more secure.
Thank you for your feedback, we're pleased you enjoyed the property's location and amenities. We take concerns seriously and can assure you that housekeeping and maintenance review the property regularly.
The unopened freezer items were left for your convenience, but we will reinforce that only ice should be left. Given the natural surroundings, some insects are unavoidable, but we're exploring ways to minimize their presence.
The garden furniture, decking, and building receive seasonal specialist cleaning, and larger maintenance is scheduled between bookings.
We appreciate your honest feedback and remain committed to improvements. Thank you for bringing these matters to our attention, and we hope we can welcome you back to the Cotswold's again soon.
Best Wishes Manor Cottages
Property Owner
