“The cottage is spacious and comfortable enough and we appreciate the efforts to sustainability.”
However, maintenance is poor. Creaking chairs, very uncomfortable sofas, outdated facitilities, no cleaning materials. The pictures of the cottage do not show the ugly backside right next to an enormous farm shed. No privacy as the only outdoor space is in front of the cottage facing the street. If one has to share the front garden with the tennants of the nextdoor cottage the owner could at least have planted some bushes to provide some privacy. And why let two cottages and then only provide ...
However, maintenance is poor. Creaking chairs, very uncomfortable sofas, outdated facitilities, no cleaning materials. The pictures of the cottage do not show the ugly backside right next to an enormous farm shed. No privacy as the only outdoor space is in front of the cottage facing the street. If one has to share the front garden with the tennants of the nextdoor cottage the owner could at least have planted some bushes to provide some privacy. And why let two cottages and then only provide one garden furniture set which one has to set up oneself, having to drag it through the cottage to the front garden? For us it was clear that the owner pays as less attention to the cottage and their customers as possible. That is not what we are used to when booking via Sykes.
Thank you for taking the time to share your feedback. We are glad to hear you found the cottage spacious and appreciated the sustainability efforts. We are concerned to hear that some aspects of your stay didn’t meet your expectations as we personally look after everything ourselves and other reviews from previous guests have commended us on it; what a shame you didn’t mention them to us when we met as we may have been able to address some issues during your stay. While we’ve not had previous concerns raised about the comfort of the furniture, we understand everyone’s preferences are different. Cleaning materials are provided under the sink. We’re sorry if they were difficult to see. The garden area is shared between the two cottages, which is shown in the listing, but we completely understand how the layout might not have worked for you. There are two sets of garden furniture available but during your stay the adjacent property was empty. There is a pedestrian path surrounding the property so no need to struggle anything through it and we would have been happy to place the furniture where you wished it to be situated if you’d asked us. Thank you again for your feedback, we are sorry the stay wasn’t quite what you had hoped for.
Alison and Simon
Property Owner
