“Cottage was comfortable and in a lovely location.”
The garden is great space to relax, have a drink or for meals. Only 2 rather uncomfortable deckchairs were provided to lounge in - cottage sleeps 4.
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The garden is great space to relax, have a drink or for meals. Only 2 rather uncomfortable deckchairs were provided to lounge in - cottage sleeps 4.
The utensils and glassware were rather mismatched with only 2 wine glasses provided - 1 rather large and 1 rather small. Six champagne flutes were provided??? We noticed the frying pans hadn’t been replaced after a previous visitor had noted they did not sit flat on the hob!!! The bases were bowed which made it difficult to use. Having to wander backwards and forwards between the galley kitchen and the main kitchen was also rather a nuisance.
Beds were very comfortable however the duvets did not fit the cover - far too small . In the morning the duvet had normally moved into a heap inside the cover!!
The bath is enormous and very uncomfortable if one wants to lie in it to relax. Straight sides do not make for a comfortable experience. The hot water system cannot provide enough hot water for a sufficient level to even wash in.
The local pub is very nice and friendly but with a limited menu.
Would we stay here again - I’m afraid not.
- Mr Mitchell, September 2021
Dear Mr. Mitchell,
Thank you for your feedback. It sounds like you enjoyed your stay, despite finding some issues worth complaining about. So, we’d like to take this opportunity to respond:-
“Only 2 rather uncomfortable deckchairs were provided to lounge in - cottage sleeps 4.”
There is ample seating provided in the garden; two deckchairs, a double seat arbor, as well as the six table seating chairs which could be moved from the top & lower patio areas. Also, cushions are provided in the chest of drawers in the garden room, which can be used on the arbor seating, or indeed any of the other chairs.
“The utensils and glassware were rather mismatched with only 2 wine glasses provided - 1 rather large and 1 rather small.”
Thank you for pointing out the shortfall regarding wine glasses. We aim to provide six of each (as per the champagne flutes you mention), to allow for breakages. Replacements have since been purchased. We can’t comment about utensils, as we don’t understand your complaint.
“We noticed the frying pans hadn’t been replaced after a previous visitor had noted they did not sit flat on the hob!!!”
Correct. That’s because in our opinion they were perfectly serviceable. However, in view of your comments, we’ll review the situation.
“Having to wander backwards and forwards between the galley kitchen and the main kitchen was also rather a nuisance.”
The only way we feel this can be addressed is for a floor plan to be included with the cottage details. Then guests can decide for themselves whether the extra few steps involved is too much for them.
“Beds were very comfortable however the duvets did not fit the cover - far too small.”
Perhaps the wrong size cover was inadvertently used, as we supply both double & king size covers, so apologies for this.
“The bath is enormous and very uncomfortable if one wants to lie in it to relax. Straight sides do not make for a comfortable experience.”
We originally selected this bath as it can accommodate two people, because the taps are situated in the middle. Other than that, we understand it to be a bath of standard size and shape.
“The hot water system cannot provide enough hot water for a sufficient level to even wash in.”
This can occur if the bath is used repeatedly, and in preference to the showers. The size of hot water tank we could install was constrained by the available space. If additional hot water is required, the immersion heater switch is just outside the bathroom, and is clearly marked.
“The local pub is very nice and friendly but with a limited menu.”
The pub has been through difficult times, like everyone else in retail, the reduced menu presumably being a consequence of this. Things can only improve from now on.
Property Owner
