“Firstly the house is in an ideal location and very well equipped.”
I wouldn't rent the house again for the following reason.
I have a brand new car that was covered daily in pigeon excrement as the trees need pollarding above the parking spaces. The excrement is all in the panoramic roof seals that will need specialist cleaning today as this amount of excrement will damage the paint work. The owner or your selves can count your selves fortunate you won't be sent the bill.
We spent in access of 2 hours cleaning the kitchen work surface as we placed a loaf of bread on it and the plastic packaging engrained the top. It's a kitchen and obviously has the wrong work surfaces fitted and it was supposed to be stress free break with our elderly Mother. ( must have been an issue previously as the information book laboured the point how to clean it). We then used plates to stand everything on we used which was ridiculous.
Lastly there is a sharp on the stairs which my wife cut her heal on which needs resolving. I assume a poorly fitted carpet tack.
We are sorry your stay was not as pleasant as it could have been. With regards to the pigeons, we live in a conservation area and without planning permission we are not allowed to pollard the trees, these trees are also not on our land. It is also currently nesting season.
We are very sorry you spent such a long time cleaning the kitchen work surface, a call from housekeeping did say that it would be dealt with on your departure and we didn't want it to impact on your holiday. We will look at all the stair carpets and check for any sharp areas. Many thanks for your feedback. Owner relations