“A lovely barn, especially to look at and with good quality fixtures and fittings but sadly so many little issues.”
Never saw the owner to provide any feedback directly sadly otherwise we would have done that instead of leaving it on here, strange that other reviews mentioned about a warm welcome.
We were very sad to discover the premises appeared to not have been cleaned upon arrival and there was even someone else's breakfast toast left under the grill, dirty cutlery in the drawer that we had to clean before using, a pair of tights/leggings that had been wet and left under the sink and absolutely stunk so much so that we ended up washing the cupboard and bin out to get rid of the smell. Lots of dirt under the twin beds that we found when we tried to put them together for a kingsize as described. All these cleaning issues were as if the premises had not been cleaned before we got there after the last visitors so if a specialist cleaning contractor is being used then they shouldn't be getting paid! Lots of high level big cobwebs and dust hanging down all over especially over the twin beds.
The next problem was flies flies flies. Yes we were on a farm but its February and every time we left the property we sprayed the fly spray and came back to lots of dead flies but also lots more live flies but no idea where they were coming from but every room had lots of them.
A simple welcome pack would be great telling people how to use the heating, cooker range, fire and other equipment normally found in other holiday cottages.
It would also be great to have a side table for the chair and also an extra chair in the living room as 4 adults is a bit of a squash on the current sofa and single chair unless they are all beanpoles and sit upright so much so one of our party ended up sitting on the floor.
Lighting - half of the row of high level lights don't work, reviews say reported before so perhaps the owners don't want them working. In that case just remove them.
Finally the outbuilding roof right opposite is coming off and banged all day and all night in the wind and sadly kept us awake. We left a voicemail message for the owner as we couldn't get hold of them but nothing was addressed nor no phone calls back.
Its a real shame all these points as the place has the potential to be great but a lack of contact from the owners and a lack of cleaning and attention to detail - all these things could be rectified easily. Also a lot of them were reported either on the reviews or in the visitor book in the cottage so the owners do know about all of these things.
Hello. I'm sorry to hear about your arrival, I will speak to the cleaning team and make sure this does not happen again. We will also increase the supplies in the property to deal with flies, as you said, it is a farm.
We have not had a welcome pack due to covid but will look to reintroduce this in the near future. That said, there are basic information in regards to the farm, heating and hot water etc laminated on the wall as you enter.
Sadly you visited us during a once in a generation storm with wind speeds exceeding 80mph. Fortunately the cottages got through without damage however that can’t be said for one of our chickens sheds where the roof blew off. I’m sure you’d understand this took our attention as appose to fixing part of a roof that was blowing in the wind in an adjacent outbuilding.
We are always keen to act on the properties with feedback when we receive them. Although the cottage has been ticking along nicely with the furniture in situ for a number of years now we have acted on both yours and the previous review about an extra arm chain the lounge. This is taking pride of place beside the fireplace. We have also removed the string lights in the kitchen that we were waiting on being repaired. Should you be holidaying in the area again please do get in touch. Property Owner
