“Castle Combe (Mead Cottage) is advertised as luxury and style in abundance.”
This is not correct, I will outline some of the problems. We returned yesterday from a very disappointing stay at Castle Combe cottage. We were given 1 small hand towel per person for 4 nights. The back door was twisted at the bottom so would not shut properly, leaving a big gap, which we had to barricade with books to stop mice, insects etc getting through the gap. There was decking outside the back door which was very dirty, we did not even want to walk on it. The bedding was far from luxurious, the fitted sheets did not fit properly. There wasn't a freezer, or even a small freezer at the top of the fridge, lots of food for self catering is for a freezer. A wardrobe would have been handy instead of just coat hangers. Both settees had old throws on them. We have stayed in 5 luxurious self catering cottages this year and we can certainly say that Castle Combe Cottage (Mead cottage) is certainly nowhere near to luxurious and most definitely overpriced. I have emailed the owner with all these complaints, but so far I have not had a response. I await your reply.
We are sorry that you did not enjoy your stay at the cottage. We strive to make everyone's stay comfortable and enjoyable and many of our guests come back year on year. The cottage is very old (over 200 years) and does have quirks which many find charming, including the large oak doors. We provide 1 hand towel, 1 bath towel and 1 bathrobe per guest staying which is usually more than enough. The cottage does have a freezer in the outhouse and it is located here purely because there is limited room in the kitchen. The throws on the sofas are high quality cashmere ones. We do apologise about the decking but due to high winds a plant pot had blown over and a bit of soil had been spilt.
We do think the cottage is priced accordingly and once again we are sorry you did not enjoy your stay but from other feedback we have had we do know most of our guests love the cottage.
Owner relations
