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POPULAR REGION! A property was booked in Cotswolds 42 minutes ago

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Elm View

Chipping Campden, Gloucestershire (Ref. 988703)

4.2

Manor Cottages rating

  • 6 Guests

  • 3 Bedrooms

  • 1 Bathroom

  • Pets Yes

  • Show on map

Features

  • Off road parking
  • Open fire
  • Garden / Patio
  • Cot available
  • Highchair available
  • Washing machine
  • Dishwasher
  • Broadband / WiFi

Reviews & Ratings

Accuracy of the listing
Cleanliness
Comfort
Facilities and Maintenance

* Based on a combined average customer score

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59 Customer Review(s)

  • Emily

    “Unfortunately, very mixed feelings.”

    After a long journey we just wanted to get in and get our evening meal on. Went to put the oven on and get out a roasting dish. Both dishes we found were not just dirty, they looked like they had been left after the last meal had been served from them. We had to start our holiday by washing up someone else’s roast / grilled leftovers. The first couple of plates and mugs we took out to use were dirty. There were several chipped plates and bowls and a glass. In the utility area there was an ...

    After a long journey we just wanted to get in and get our evening meal on. Went to put the oven on and get out a roasting dish. Both dishes we found were not just dirty, they looked like they had been left after the last meal had been served from them. We had to start our holiday by washing up someone else’s roast / grilled leftovers. The first couple of plates and mugs we took out to use were dirty. There were several chipped plates and bowls and a glass. In the utility area there was an overflowing pile of recycling. To be fair we guess the previous guests hadn’t put it out for collection as the recycling schedule was out of date, it was last year's. It said collection day was Tuesday, we were going to put it out on Tuesday hoping it would go but we were disturbed by the van arriving on Monday morning, so missed it. We contacted the letting agent to complain. They said they would send housekeeping round to sort the dirty items and a maintenance person to take the rubbish away. (Neither arrived). Very poor customer service. No follow up. We had also asked where we had to put our dog poo bags as that wasn’t mentioned anywhere. They said in the bin. So if the out of date schedule is right about the frequency of the collections some are only fortnightly which means the next guests will have our dog’s poo bags still in the bin. As a business shouldn’t the waste be collected differently to the domestic council system, at the end of each booking? We ended up taking some of our recycling with us on a day out to get rid of some of it! We had to leave the food waste bin dirty as there were no liners as mentioned in the guest information folder. The folder needs reviewing. We left some dirty items we found, the out of date recycling schedule and the food bin on the table so hopefully housekeeping will deal with them before the next guests arrive. Such a shame as the owners have a nice cottage in a good location, it will be even better when the village pub reopens. Good off road parking. Nice to find the wine, orange juice, milk and biscuits after finding the dirty items. We were aware of the honest description about steep stairs and low beams and were happy to work round that. Several of the photos do not represent the cottage as we found it. We do agree with some of the other reviews. It should be advertised for 4. Technically it does sleep 6, bedrooms are a good size, but we found it very uncomfortable to sit 5 adults around the dining table so not sure how 6 would manage. The sitting room only has 5 seats, unless the pouffe is supposed to be a seat. Unfortunately the way the feedback questions are worded we will have to give low scores. Overall cleanliness was ok but dirty kitchen items and rubbish is not ok. The photos don’t represent the layout of the kitchen and seating in the sitting room. Photos need updating. Sorry to sound so disappointed but happy to send you photos of our concerns if that would be helpful to the owners. We’re sorry to bring down your ratings but feel it’s important to give you honest feedback.

    - Emily, November 2023

    Thank you for your feedback, we take all feedback seriously, we are extremely sorry that the housekeeping and customer service was not up to our usual high standards. This has been investigated and there was an obvious breakdown of communication on this occasion. We have taken onboard all of the points raised and are actively working to resolve all of the issues raised.Manor Cottages OWNER RESPONSE: Thank you for your feedback. We were very concerned when we read your comments. It’s a lovely cottage which I have known since birth and we take pleasure and pride in sharing it with guests. We have had discussions with the team at Manor Cottages, and it seems that on this occasion, the housekeeping staff let us down. There are no excuses for kitchen items being dirty, and recycling still being there. We have been assured that those responsible will not be in charge of cleaning and maintaining Elm View in future, and that this will not happen again. Property Owner

Summary

  • Over three floors
  • Three bedrooms: 2 x first floor double bedroom, 1 x double on 2nd floor
  • First floor bathroom with bath, separate walk in shower, WC and washbasin
  • Kitchen
  • Living room
  • Utility.
  • Central heating with open fireplace
  • Kitchen with electric hob, oven, grill, microwave and seating area
  • Utility with washing machine, fridge/freezer and dishwasher
  • Fuel and power inc. in rent
  • Bed linen and towels inc. in rent
  • Rear garden with table and chairs
  • Off road parking
  • Pets welcome - please inquire if more than one!
  • Cot and highchair available
  • Shop 2.5 miles
  • 4pm arrival and 10am departure
  • Note: The second floor is access via a steep staircase and there are some low beams
  • Note: There may be associated noise from the neighbouring fields, including farmers and dogs

The property

Elm View is a delightful cottage situated in quiet and peaceful surroundings yet super-convenient for the ever popular locations of Chipping Campden, Broadway and Stow on the Wold.

The house has a wonderfully cosy and homely feeling to it, with a welcoming open fire in the living room and attractive views all round, it has that classic Cotswolds feel of home, charm and quirkiness all rolled in together.

In fact there's no wonder it's homely, the property has been in the same family for generations and whilst there have been improvements, it retains the character and charm that have been there since the year dot!

It is situated on the lane that passes through the heart of village and spot on for a break where visiting the surrounding places is part of the plan, or simply a few walks in the countryside are all you have in mind.

There is a good sized enclosed garden to the rear/side, plus ample parking and open views to the front - in fact there is a country path about 20 yards from your front door.

Kitchen with electric hob, oven, grill, microwave and seating area.

Utility with washing machine, fridge/freezer and dishwasher.

Very much a 'quintessential Cotswolds holiday home', we are quite certain you will love this choice and enjoy everything it has to offer, ideal for parties of 4 to 6 people.

Due to the age and character of the cottage, we regret that this property is unsuitable for those who are infirm or have mobility issues, as there are steep staircases and a low beam up to the top bedroom.

Very, very comfortable! Please note there is a Good House Keeping Bond of £100 for this property, this will be shadowed at the time of booking.

Note: This property has a Good Housekeeping bond of £100.

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About the location

CHIPPING CAMPDEN

Moreton-in-Marsh 8 miles; Stratford-upon-Avon 12 miles

This market town defines the saying "good things come in small packages" as it proves itself to be a wonderful place for tourists to stay. Chipping Campden sits in the northern part of the Cotswolds and boasts many historical buildings from St. James' church where the Chipping Camden Music Festival is held every year, to the early 17th century market hall upon which the town prides itself. Not only does the town have a rich history but much more, the high street is laced with charming Cotswold stone buildings with a range of shops and pubs. Nearby there are several beautiful, formal gardens for you to wander through. Chipping Campden has held its own 'Olimpick Games' since the early 1600s including peculiar sports such as 'shin-kicking', most certainly worth lining your holiday up with to experience something so unique. For a dose of famous history, head to the birthplace of William Shakespeare in Stratford-upon-Avon just 12 short miles away, it offers some charming little buildings, bookshops, theatres and museums.

Note: Second double bedroom has bed only accessible from one side. Please note on the second floor the stairs are quite steep and has very restricted headroom leading up to the top bedroom
£25 Pet Charge per pet per week
Please note there is a Good House Keeping Bond of £100 for this property, this will be shadowed at the time of booking.

This property offers the following short breaks:

  • Winter
  • Off-season
  • Last minute
  • Christmas