“Already mentioned in the guest book.”
A lovely cottage to relax in, but there were a few issues that needed to be addressed. The bottom shelf of the fridge door was cracked, so no heavy items could be placed on it., i.e pints of milk. Also the fridge /freezer required de-frosting (thick ice ran down the back of fridge, and freezer boxes were difficult to manage. We found someone sock inside the washing machine, and the cooker grill pan had not been cleaned. There were no fire lighters in the jar by the fire, as stated there would be some in their information pack about the cottage. The fire tools handles were loose, and required tightening. We did not meet the Hosts, and lastly there was no welcome pack for us, not even a pint of milk for a cup of tea on arrival. ( which other guests have mentioned they had wine/chocolates in the Guest Book) the hot tub was great.
We are really glad you enjoyed your stay at Lilly Cottage. Thank you for letting us know about the fridge/freezer and fire tools, they have all been repaired or replaced. We cant always be around to greet guests but the welcome pack (book) lets guests know we are always at the end of the phone if they need us. We want guests to feel comfortable to approach us with any thoughts about their stay and we will endevour to put it right asap. The hot tub is great and Lilly Cottage, I am in no doubt, will have provided a very relaxing break. We hope you return again soon.
Property Owner
