“I booked this 7 day luxury apartment in the Cotswolds to wind down from a very stressful job.”
Prior to arriving I had to ring Manor Cottages 3 times as the code for the apartment door was not on file or in any of the information. When they eventually rang back, they agreed the information was missing, and sent me the code. Upon arrival the apartment was very clean and inside luxury as advertised; however, this is where my stress release went through the roof. There was no welcome pack to explain anything, there was no WiFi code, there was passes on the table, which where for what? We ...
Prior to arriving I had to ring Manor Cottages 3 times as the code for the apartment door was not on file or in any of the information. When they eventually rang back, they agreed the information was missing, and sent me the code. Upon arrival the apartment was very clean and inside luxury as advertised; however, this is where my stress release went through the roof. There was no welcome pack to explain anything, there was no WiFi code, there was passes on the table, which where for what? We worked out the passes must be for the Spa, but a welcome pack would have explained this. Outside on the balcony, the furniture standard didn’t meet the same as the inside and some of the comfortable second hand chairs had no cushions, not too impressed. I tried ringing Manor Cottages 6 times over the next 3 days and emailed them 3 times for the WiFi code. I spoke with 2 different people who said they would forward me to someone that can help. The phone never got answered and never got any help. I paid a lot of money for the apartment, which included WiFi, an important service we required. Eventually getting more stressed I rang the Water Park number, who sent over someone to see if they could help, and guess what they knew the passcode, how easy was that. I was also disappointed there was in one key for the apartment, 2 would have been better, especially if we went out to do our own things. This holiday break was suppose to give me some stress release and relaxation, but for the first 3 days my stress level just got worse, so thank you Manor Cottages, thank you for not providing a welcome pack and not answering your phone, I will not be booking with you ever again and feel I am owed some compensation, which If you answer your emails, will pursue this further. Mr Smith
