“The house was generally excellent but our experience of dealing with Sykes was very poor.”
We booked via Booking.com. On the day of travel I realised we had not received any arrival instructions so had no idea how we would gain entry. I tried repeatedly to ring Sykes Customer Service over the course of many hours but I was put on hold every time for in excess of 5 minutes each time. So I tried going through on the other phone line options ('Sales' etc) - these numbers were answered almost immediately but no one was prepared to help me other than to put me through to the unanswered Customer Service line. Sykes is clearly prepared to invest in their sales team but not their customer service team which is clearly understaffed. Eventually I was able to get an email address via Booking.com (Booking.com didn't otherwise help as it was too late). The email was answered an 1hr 40 mins later, in time for our departure.
The property address on Booking.com is 'Stow on the Wold', but its actually in 'Lower Swell', just outside of Stow.
To get the oven to work you have to fiddle randomly with the timing clock but this is a stab in the dark.
Otherwise we found the house comfortable, welcoming, clean, warm and well equipped, and we enjoyed our stay after the stress of getting the arrival instructions. It would have scored 10 without the issues.