“Unfortunately the property was so unclean that when we arrived we had to ring the number provided and wait in the car for a return phone and then for the property to be cleaned.”
Not the ideal way to start a holiday. (We rented this property as a group of friends and had emailed to request single beds. This was also not the case.)
The location of the property however is excellent, with Broadway Tower and a Chipping Campden all in walking distance - and Dovers Hill of course.
We’d recommend the Italian restaurant in Chipping Campden for a meal out!
Thank you for choosing to stay at Ledge View. I am sorry that you felt that the property was unclean as many of our previous guests have praised the level of cleanliness. You contacted the housekeeper on arrival because there is a dog crate in the property and you had found dog hairs on the sofa. You explained that you are allergic to dogs. The housekeeper attended immediately to vacuum the sofa again. We would never advise that a person with dog allergies books a dog friendly property because the level of cleaning required to remove all traces of dogs is not possible in the short changeover period.
With regards to the beds, we ask that guests contact the housekeeper after payment of the full balance to request the beds to be made into twins if this is what they require. You did not contact her so she made them into king size. However, she was able to attend immediately and correct this so that your stay would not be impacted.
Property Owner