“First of all, thank you so much for a lovely stay and for the wine, milk and Poinsettia, we had a lovely Christmas break in your charming cottage and felt very much at home.”
We were wondering how warm the cottage would be as it had storage heating but we weren’t at all cold although we only discovered the heater instructions as we were leaving as someone had shoved them in amongst the “walking “ info, fortunately we managed to suss it out. The only other negative was that the contract cleaners need to do a more in-depth clean/ carry out proper checks between changeovers; in particular, in the kitchen - some of the cutlery and utensils weren’t clean and there was a build up of hair and other debris both in the utensils drawer and the cutlery tray so I had to wash and clean everything before cooking anything. Similarly, although the bath, washbasin, taps, shower screen and toilet were perfectly clean there were ‘forgotten’ areas in bathroom where there was again a build up of debris and grime on the tiling around bath and wooden boxing in of pipes and tiles under towel rail; they hadn’t been wiped over in a while. Sykes rightly remind guests to leave the property as they found it but in our case it was left cleaner - we stayed from 22nd to 29th December. Hope you don’t mind this honest feedback, we just mean to be helpful . We would gladly stay again, we chose your property over others for its charm, character and of course you have to have a cosy wood burner at Christmas. Many thanks, Kate and David Gurmin
- Catherine, December 2021
Thank you for your feedback. We are pleased that you enjoyed your stay in our cottage over the Christmas break. Your comments regarding the cleanliness have been noted and as a result we intend to carry out a thorough clean of the cottage especially in the areas you mentioned.. We apologies for any inconvenience this may have caused you during your stay and we thank you for bringing this to our attention.
We hope to welcome you back to George Yard again in the future.
Kind regards
Barry & Mandy Property Owner