2008 Cancellation & Curtailment Protection Scheme
Manor Cottages operate a Cancellation Protection Scheme, which is included withn the published price of your holiday. (Please note the extra payment required for over 75’s). We show below the cover our scheme provides. You are not covered for claims arising out of circumstances occurring before you book your holiday. The cover is valid only for cancellation of the whole holiday or in the case of curtailment the proportion of your holiday not taken. We recommend that all customers arrange suitable cover protection.
The cover is offered only on bookings of three weeks (in one stay) or less and/or for bookings of £1,000 or less. Bookings of 22+ days or of a value £1,000+, should seek alternative cover arrangements, if required.
YOU ARE COVERED FOR:
• Death, illness, injury or compulsory quarantine of you or any member of your travelling party excluding pets named on the booking form (“you or any member of your travelling party”) or of any * relative or ** close business associate. (See definitions below)
• Disorganisation or disruption of any UK mainland public transport service due to strike, lock out, riot or civil commotion on which you rely to reach your holiday home. Tickets required as proof of claim.
• You or any member your travelling party being required to undertake jury service or appear as a witness at court of law providing you have had your written request for an alternative date refused
• Police requiring the presence of you or any member of your travelling party following fire or theft at your home or place of business
• Accidental damage to your or any member of your travelling party's home, occurring within 14 days of the planned departure date or during the holiday and rendering the home uninhabitable
• You or any member of your travelling party receiving notification of redundancy, within 2 months of the holiday start date, which qualifies for statutory payment under current legislation.
* Spouse, child, parent, parent in law, brother, sister or fiancé(e)
** Co-Director or Business Partner
EXCLUSIONS:
• Any recurring, chronic, or continuing illness or condition and pre existing medical conditions or injuries
• Pregnancy or giving birth when the expected date of birth is within two months of the start of your holiday
• Suicide or attempted suicide
• Drug addiction or alcoholism
• Failing to follow proper medical advice
• Persons over the age of 75 are excluded unless an additional payment of £5 per person over 75 is paid. Any such person will be subject to an exclusion of pre-existing medical conditions or injuries
• Certain hazardous sports or pastimes (Definition available on request)
• Travelling against medical advice
• Divorce, separation or personal relationship breakdown
If you have to cancel your holiday due to any of the circumstances shown, we will pay up to the cottage holiday rental you are liable to pay, less the £12 booking fee and a handling charge of £35 or in the event of curtailment, the proportion of your holiday lost, less the £12 booking fee and a handling charge of £35. The decision of Manor Cottages will be final in all cases.
If you do need to cancel your holiday, please telephone Manor Cottages immediately and follow up by writing, within 5 days, to:
Manor Cottages , Priory Mews, 33a Priory Lane, Burford, Oxon, OX18 4SG with support or proof of claim, e.g. doctor's letter. See Booking Conditions.
PLEASE NOTE:
If the reason for cancellation is not covered by the terms above, the holiday cost must be paid in full. Naturally, we will endeavour to re-let the booking and if successful will normally refund the cost of the holiday less the £12 booking fee and a handling fee of £35 and any other reasonable costs incurred. The deposit would not be refunded in such cases.